FAQ - Frequently Asked Questions

How much do you charge for shipping?

US Domestic Shipping:
$4.95 for orders up to $20
$6.95 for orders from $20 to $35
$9.95 for orders $35 to $55 $12.95 for orders from $55 to $75 $15.95 for orders $75 to $95 FREE over $95

We currently ship domestically in the US. International shipping options are available through select couriers at checkout as well.  International customers are responsible for any tax/duties incurred by carriers.

How soon do I receive my order?

We ship orders within 3 business days of placement. Once shipped, orders can take 2-5 business days to arrive. We advise you to expect your order delivered in 3-7 business days from the time you placed the order. During peak season or around holidays, our shipping times may extend due to high volume.

International orders are shipped within 3-5 days of placement and shipping times vary with carrier.

How do I find out the value of my jewelry?

We have an appraisal tool on our APPRAISE page here.

What's the jewelry made of?

The jewelry is made using loss-wax casting from brass or sterling silver base metals. The stones used may be glass crystal, cubic zirconia, and semi-precious gemstone.

Does your jewelry tarnish?

We have both sterling silver and brass-based jewelry hidden in our scented products. The sterling silver products may oxidize but can be renewed with a toner or wipe. The brass-based jewelry is coated with heavy plating which will wear with time.

What do I do if something arrives broken or damaged?

Please contact our customer service at hello@jewelscent.com to log a ticket. Please send a photo of the damaged item(s) and we'll make sure to replace or refund you.

Are your products Organic or Vegan?

We use natural ingredients only in our bath and body products. Our candles and home fragrance products are made from natural ingredients and some synthetics that are NEVER derived from animals or animal byproducts. We do not have organic or vegan certification, but can attest to being organic-friendly and vegan-safe.

Are your products 100% Natural?

We try our best to source all natural ingredients so as to be environmentally and health concious. Our wax products are made from 100% natural coconuy soy wax and we use braided cotton wicks. Our glass is formed using natural products. Fragrance oils, however, are not 100% natural though we generally try to use as many natural ingredients possible upon formulation.

Can I sell your products?

Absolutely. We have a Rep Program if you are interested in becoming an independent sales rep for JewelScent - a straightforward and lucrative business opportunity. We have a Wholesale Program if you own a store or boutique. We do not dropship for e-commerce stores.

Is the earth flat or round?

Depends who you ask, but most people believe that planets are round in shape and circle the sun - earth being one of them.

What is the meaning of life?

We aren't sure but are led to believe that making things smell AMAZING should be one of life's great pursuits.
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